Client:HBL
Region:Asia Pacific & Japan
Industry:Banking and Financial Services
HBL: Creating a more inclusive banking experience with automation
98%
accuracy rate on all sanction screening checks
135
automated processes
341,000
hours saved annually
Client Overview
Habib Bank Limited (HBL), Pakistan’s leading bank, was the first commercial bank to be established in Pakistan in 1947. Over the years, HBL has grown its branch network and maintained its position as the largest private sector bank in Pakistan with 1,700+ branches and 2,300+ ATMs globally. HBL remains staunchly committed to improving the quality of life of its clients, staff, and the people of Pakistan. The bank’s strategic pillars—Growing Pakistan’s Economy, Shaping the Financial Industry, and Achieving Regional Relevance—continue to guide it in its pursuit to be more than just a bank.
Empowering people to deliver better experiences and service
Habib Bank Limited's automation initiatives, starting with the successful automation of customer screening in the compliance department, have paved the way for broader enterprise adoption of automation technologies. Today, the bank screens 80,000 new cases per month, with bots performing 95% of all new customer screenings with near-perfect accuracy. The team has created 50 robots managing 135 processes across the business, with plans for more.
Wherever a manual, repetitive task exists, I’d like to automate it, freeing staff for more challenging and rewarding roles.
Mahin Choudry, Head of Compliance Automation and Digital Enablement, Habib Bank Limited
Outcomes:
Enhanced efficiency: HBL's implementation of AI and automation significantly streamlined banking operations.
Improved operations and morale: Automation improved not only operational processes but also boosted employee morale, as staff could focus more on complex tasks.
Commitment to digital transformation: Continued investment in AI and automation paves the way for full digital transformation.
Additional resources:
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