PromptCare streamlines revenue cycle operations with UiPath automation

70%+

EOB postings processed with automation

50%+

reduction in manual labor

75%+

cut in turnaround time for new patient process issues

Client Overview

PromptCare is a national healthcare provider delivering personalized, patient-centered care to people with complex, chronic health needs. For over 40 years, they’ve brought life-changing infusion and respiratory therapy into the home, helping thousands of children and adults across the U.S. live healthier, fuller lives. To continue that mission, PromptCare set out to modernize its revenue cycle management through agentic automation—eliminating silos, reducing costs, and improving speed and accuracy across care operations. By automating manual, document-heavy workflows like prior authorizations, payer audits, and claims, the company aims to enhance both clinical and financial accuracy, support efficient scaling, and create a foundation for sustained innovation and digital transformation.

Streamlining healthcare document processing to serve patients better

PromptCare leveraged UiPath Studio to build bots that automate repetitive, high-volume revenue cycle tasks, including explanation of benefits (EOB)-to-cash posting, remittance reconciliation, and sales order confirmations. These bots check invoices, link prior authorizations, and move claims automatically. This saves 50% of the time and speeds up cash collection. With Agent Builder in UiPath Studio, intelligent agents handle complex workflows such as compiling detailed work orders, performing margin analysis, and managing prior authorization and reauthorization requests. Tasks that used to take staff 20–30 minutes—or even days—can now be done in less than three minutes. This lets employees focus on patient care and strategic initiatives.

UiPath Maestro™ orchestrates bots and agents across the enterprise, ensuring consistent, compliant processes while enabling rapid scaling. The efficiency gains let PromptCare speed patient onboarding, reduce denials, reinvest staff time into expanding respiratory and infusion services, improve patient access and care outcomes, and accelerate revenue recognition—all while maintaining strict governance and HIPAA compliance.

We started with repetitive, mundane tasks and automated them with UiPath, which freed staff to focus on more complex work. Now we’re moving into intelligent, agentic automation that’s transforming our operations.

Phil Merrell · Chief Information Officer at PromptCare

Outcomes:

Faster, more accurate revenue cycle: Automation reduced manual labor by 50% and cut turnaround time for new patient issues by 75%+, accelerating cash flow and reducing denials
Staff time reinvested in care: Employees shifted from administrative work to patient-facing activities, expanding respiratory and infusion services and improving access and onboarding
Stronger financial performance: Faster billing and margin analysis enable quicker revenue recognition, better financial management, and scalable operations, all while maintaining HIPAA compliance

Additional resources:

PromptCare is a 2025 UiPath AI25 Award winner. Meet all the 2025 award winners and see how these leading companies are using the UiPath Platform™ to drive innovation, boost efficiency, and redefine success.